Delivery Complaints Policy
Dear valued customer,
Thank you for choosing Courts of Rayleigh florist services in Essex. We strive to provide the best floral arrangements and delivery services to our customers. However, we understand that sometimes issues may arise, and we are committed to addressing any complaints promptly and professionally.
- Flower Quality Complaints: If you have any complaints regarding the quality or condition of the flowers received, please notify us within 3 days of the receipt of your order. You can reach out to our customer support team via email or phone to register your complaint. We kindly request that you return the flowers to our shop within the specified timeframe to assess the issue properly.
- Substitutions: Due to the nature of floral products and the availability of certain flowers and sundries, we may need to make substitutions in your order. For same-day deliveries, if any particular item is not available, we will replace it with a suitable alternative of equal or greater value to ensure your arrangement maintains its quality and beauty.
- Substitutions in Future Deliveries: For future deliveries with potential substitutions, we will always inform you via email prior to dispatch. Our team will provide details about the substitution and seek your approval before proceeding with the delivery.
- Delivery Timeframe: We offer same-day delivery service until 3:00 pm for orders placed before that time. If we cannot fulfill your request we will personally contact you as soon as possible.